Subscription cancellation
A customer may cancel a subscription before its next renewal by using available account controls or emailing blake@dcossoftware.com. Cancellation stops future renewal charges. Unless otherwise stated in an order form, access continues through the end of the already-paid billing period.
Refunds and prorating
Subscription fees already paid are generally non-refundable and are not prorated for unused time after cancellation, except where required by law or when DCOS confirms a duplicate or erroneous charge. Any different written refund commitment in an order form controls for that purchase.
Billing errors
Report a suspected billing error within 30 days of the charge. Include the account name, charge date, amount, and a description of the issue. DCOS will review the request and correct confirmed errors.
Plan changes
Changes to modules or subscription level take effect according to the terms shown at the time of the change. Any immediate credit, charge, or next-cycle adjustment will be disclosed before confirmation.
Digital service delivery
DCOS subscriptions provide access to web-based software and related support. No physical product is shipped. Access is normally activated after payment approval and any required onboarding or account review.
Contact
Send cancellation or billing requests to blake@dcossoftware.com.